Refund policy
Last updated: April 4, 2026
Introduction
We are committed to the satisfaction of our customers and offer a clear and transparent refund policy for Downeezy software licenses and related digital purchases processed through our authorized payment provider (e.g., Paddle). Please review the terms below.
Refund conditions
- Refund requests must be submitted within 30 days of the original purchase date.
- To qualify, the Pro license must not have been activated or used in a way that consumes paid entitlements (e.g., validated Pro downloads or registered device slots beyond what we reasonably treat as evaluation). We may deny refunds if the license has been actively used in production after activation.
- You must provide proof of purchase (order ID, receipt email, or Paddle transaction reference).
- Where a refund is approved, you agree to delete any email or message containing your license key and to uninstall Downeezy from all devices on which it was installed under that license, and to cease using the paid features.
- Approved refunds are typically issued to the original payment method within approximately 14 business days after we confirm eligibility; timing may vary depending on your bank or card issuer and Paddle’s processing schedule.
How to request a refund
Email support@downeezy.com with:
- the email address used for purchase;
- order or transaction reference;
- a brief reason for your request.
If Paddle is shown as the seller of record on your receipt, you may also use Paddle’s buyer support or refund flow when available; we will still assist you if you contact us directly.
Contact
Questions about this policy: support@downeezy.com